Frequently Asked Questions

When will my order arrive?

All orders are dispatched within 3-5 working days with Royal Mail First Class postage. Please allow 3-10 working days before contacting me regarding a delay with your order.

Do you accept returns?

Yes, we do accept returns on all items except personalised items and earrings for hygiene reasons. Please see our Delivery & Returns page.

Do you accept customised orders?

Yes. Please send me an email, fill out a contact form on our Contact page, or contact us via one of our social media pages if you would like to enquire about a customised item of jewellery.

Can I place a wholesale order?

Yes. Please contact us directly if you wish to place a wholesale order. Our contact details are on our Contact page.

Will I receive tracking details for my order?

Yes. You will be able to access the tracking number provided by the Royal Mail. It will be updated on your order details once posted. THERE WILL BE NO TRACKING NUMBERS AVAILABLE UNTIL FURTHER NOTICE DUE TO COVID-19 RESTRICTIONS.

Can’t find the answer you’re looking for? Send us a message via our Contact page.