If you are unsatisfied with your order, I will be happy to provide a refund or exchange. Please contact me
within 14 days of receiving them item that you wish to return, and we can arrange the refund/exchange. The item will need to be shipped within 30 days.The item that you wish to return must be unused and returned in its original packaging. The item must return in the same condition in which it was when it was shipped. If the item is damaged or faulty then please contact me.Please note that you will be responsible for return postage costs. Shipping costs are non-refundable.Unfortunately, personalised items and, due to hygiene reasons, earrings are non-refundable too.