Frequently Asked Questions

When will my order arrive?

All orders are dispatched within 3-5 working days with Royal Mail First Class postage. Please allow 3-10 working days before contacting me regarding a delay with your order.

Do you accept returns?

Yes, we do accept returns on all items except personalised items and earrings for hygiene reasons. Please see our Delivery & Returns page.

Do you accept customised orders?

Yes. Please send me an email, fill out a contact form on our Contact page, or contact us via one of our social media pages if you would like to enquire about a customised item of jewellery.

Can I place a wholesale order?

Yes. Please contact us directly if you wish to place a wholesale order. Our contact details are on our Contact page.

What are your working hours?

My office hours are between 9am – 4pm during the week.

I am out of office on weekends.

Can’t find the answer you’re looking for? Send us a message via our Contact page.